Refund & Cancellation Policy

At Glory Roses, we take great care to provide respectful, professional, high-quality headstone cleaning, headstone restoration, ceramic memorial pictures and floral services. Because every service is scheduled for a specific date and every ceramic picture is made to order, please read this policy carefully before you purchase.

Please read before ordering a ceramic picture

Once the design, picture and measurements are submitted and approved, there are no refunds and no cancellations. Each ceramic picture is fired to order from the photograph and layout you approve. It cannot be resold or reused, so we cannot cancel, change or refund it once production begins.

Manufacturing and shipping take up to 20–25 days.

Prices do not include installation. Installation is a separate service — see Ceramic Picture Installation & Replacement.

1. All sales are final

All purchases for headstone cleaning, headstone restoration, ceramic memorial pictures and memorial services are final and non-refundable once an order is placed. This policy allows us to reserve time, materials and staff for your requested date, and to commit custom work to production.

2. Ceramic pictures and custom photo orders

Ceramic memorial pictures — also called porcelain portraits, cameo portraits or grave marker photos — are custom made to order. Please note the following before you approve your design:

  • No cancellations and no refunds after approval. When you tick the approval box, type your name and initials, and complete checkout, your design is sent to production exactly as you approved it. It cannot be cancelled, changed, paused or refunded after that point.
  • Changes require a new purchase. If you change your mind about the photograph, the crop, the lettering, the shape, the size or the orientation after approving, a new order at full price is required.
  • You are responsible for what you approve. That includes the photograph you upload, how it is positioned and cropped, the spelling of any lettering you add, and the item code and size you select. Please check the proof on screen carefully — and use the Download this proof button to review it at full size — before approving.
  • Measurements. Please measure the recess or the space on the marker before ordering. If you are not sure, call or text 818-639-3993 before you order and we will help you choose the right size. We cannot refund a picture that was ordered in the wrong size.
  • Production and delivery. Manufacturing and shipping take up to 20–25 days from approval. Delivery times are estimates, not guarantees, and delays in transit are not grounds for a refund.
  • Colour and finish. Fired porcelain is a photographic process. Slight variation in colour, contrast and tone between your screen and the finished piece is normal and is not a defect.
  • Photograph quality. The finished picture can only be as good as the photograph supplied. Low-resolution, blurred, damaged or heavily filtered photographs will reproduce with those same flaws. This is not grounds for a refund.
  • Installation is not included. The price covers the ceramic picture only.

3. Damaged or defective on arrival

This is the one exception to the above, and it is important to us. If your ceramic picture arrives broken, cracked, or with a genuine manufacturing fault, we will replace it at no cost to you. To claim, contact us within 7 days of delivery at orders@gloryroses.com or text 818-639-3993, and include clear photographs of the damage and of the packaging it arrived in. A replacement is remade from your approved design; this does not include changes of mind or design changes.

4. Cancellations of scheduled services

If you need to cancel or change a scheduled cleaning, restoration or floral service, please contact us as soon as possible at orders@gloryroses.com or call 818-639-3993. While payments are non-refundable, we will make every reasonable effort to reschedule your service for another available date, subject to weather and cemetery regulations.

5. Weather or cemetery restrictions

In the event of rain, severe weather, or cemetery access restrictions, services may be delayed, rescheduled, or completed within one day before or after the scheduled date. If a cemetery prohibits cleaning, trimming or tool use at the time of service, we will contact you to arrange a new date or modify the service as needed.

6. Incorrect order information

If incorrect information — such as plot location, measurements or contact details — prevents an order or service from being completed, we will attempt to contact you. No refunds will be issued, but we can reschedule the service, or advise on next steps for a custom order, once correct details are provided.

7. Contact us

For questions about our refund or cancellation policy, please reach out any time — before you order, if anything here is unclear.

Email: orders@gloryroses.com
Call or text: 818-639-3993